860 Washington Ave, Chestertown, MD 21620  •  Call us  (410) 778-9008

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CUSTOMER SERVICE AND EMPLOYEE ADVOCACY

 

Customer Services

All benefits plans come complete with Employee and Individual Support Services.

We have designed this service to ease transition to new carriers, resolve claim issue and coverage questions, and advocate for clients interests with carriers.

 

Support Services

This professional support service is provided to individuals and employees confidentially by our dedicated department of Benefit Specialists. With our integrated benefit systems, your Benefit Specialists have on-screen access to all your benefit information, including eligibility, billing, detailed plan design and provider networks. As a client of Chesapeake Benefit Services, the following support resources are at your service:

 

Benefits Specialist with an average of 10 years of industry experience

Monday through Friday availability

Toll free number access for all employees

 

Multi-lingual support

Access to Carriers – a special arrangement with our carrier partners to give our Benefit Specialists priority treatment in issue resolution.

 

 

 

Areas of Support

Our Benefit Specialists support Individuals and Employees by phone and email, providing assistance with any benefits-related questions, including:

 

Billing

Eligibility

Coverage levels

Enrollment changes

Claim problems

COBRA transition

State Continuation

HIPAA, FMLA, ADA as they pertain to benefits.

Health Savings Accounts issues

Individual Coverage with NO underwriting

© 2015 All rights reserved. Chesapeake Benefits

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860 Washington Ave, Chestertown, MD 21620

(410) 778-9008